Due to the large size and weight of our building block products, we often ship items separately. If you order multiple items, you may receive them in separate packages. Please note, free shipping is not available for multiple shipments. We kindly ask for your patience as you wait for all packages to arrive. If you have any concerns about missing items, feel free to contact us, and we’ll be happy to assist you!

Shipping costs vary based on your location. You can view the exact shipping fees at the checkout page before finalizing your order.

Any taxes or duties imposed by customs authorities in your country will be the responsibility of the customer. However, orders shipped from Amazon warehouses typically do not incur additional charges.

Yes, we do! Please ensure you provide the most up-to-date, accurate shipping information, including a valid phone number. If the package cannot be signed for or delivered, it will be held for pickup at the designated location.

Once your order is shipped, you’ll receive a confirmation email with your tracking number and a link to track your shipment. The tracking number will be active within 48 hours of receiving the email.

• For members: Log in to “My Account” → “My Orders”
• For guest orders: Check your inbox for the shipping notification email.

We recommend adding us to your email contacts to ensure you receive all order-related updates. If you don’t see the confirmation email within three days, please check your spam or junk folder.

We’re sorry to hear about the issue with your order! Please contact our customer service team immediately and provide detailed information about the issue (including photos if possible). We’ll work quickly to resolve the matter and get things right for you.

If your items arrived separately, this could be due to different shipping times for each product. If we’ve sent your items separately, we’ll notify you by email. Please check your inbox, and if you still have concerns, don’t hesitate to reach out to us.

We want you to love what you ordered! If for any reason you’re not completely satisfied with your purchase, please check our [Return and Exchange Policy] for the steps to return or exchange your items.

We’re committed to ensuring your order reaches you, but please ensure that all shipping details are accurate at checkout. If there’s an error, let us know within 24 hours of placing your order. However, if your order has already shipped, we may not be able to make changes.

We are not responsible for undeliverable packages caused by incorrect or missing destination information. If the failure is due to other reasons, we’re here to help and will work with you to find a satisfactory solution.

If your package is lost or damaged during shipping, please contact us immediately. We’ll investigate the issue with the carrier. If the carrier confirms the package was lost or damaged, we will offer a replacement or refund.

If a package is returned by the local post office due to failure to pick it up on time, we’ll assist you in resolving the matter with the local postal service.

If your package is lost or damaged during shipping, please contact us immediately. We’ll investigate the issue with the carrier. If the carrier confirms the package was lost or damaged, we will offer a replacement or refund.

If a package is returned by the local post office due to failure to pick it up on time, we’ll assist you in resolving the matter with the local postal service.

Once you’ve placed your order, we’ll send you a confirmation email with all your order details. If you do not receive this email within 24 hours, please check your spam/junk folder. If you still don’t find it, contact us, and we’ll help you out!

If you have any questions, concerns, or need assistance, our friendly customer service team is ready to help. You can reach us at:

• 📧 support@jmbricklayer.com
• website:www.jmbricklayer.com

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