Support
Here are product manuals and frequently asked questions to help you solve your problems. You can contact our customer service for more questions.
FAQs
We will keep updating here, please contact us if these can’t help you.
Free resend missing pieces please contact us directly.
Pre-sale
You can buy on JMB official website & Amazon store.
New users sign up for a $10 discount, plus you can access our discount page.
We have set all for free, just check out for your order.
Please contact support@jmbricklayer.com
In-sale
1-2 business days for order processing, 3-7 days for Amazon logistic delivery. If your order is unavailble from the Amazon warehouse, it will be shipped from factory.
All prices paid without any tax.
You can track your order in the following ways:1. There will be an email with tracking No. and link sent to you when Amazon logistic pick it up; 2. Visit your account to tack; 3. Feel free to contact us.
You can take photos or videos to show us. There will be a solution, no worries.
Yes, just contact us immediately before the order is shipped out.
From our US / CA / DE warehouse, or Amazon warehouse.
①FBA, by Amazong Logistic from Amazon warehouse
②Yanwen or Yuntu logistic agents from factory warehouse
Paypal, Pay Later, Apple Pay, Google Pay, Credit Card
After-sale
If there are bricks that are lost or missing, please provide the order information and pictures of the missing parts. You can take the pictures from the manual and mark out the specific pieces. Then contact us at service@jmbricklayer.com (Amazon order support), support@jmbricklayer.com (store order support) . We’ll resend you the lost or missing pieces for free.
Login your account and just set it.
Just contact us at support@jmbricklayer.com.
Just contact us ASAP
User Manual
You can find the user manual at the part of Additional Information of each product page, just click the link to download. If you can’t find, please contact support@jmbricklayer.com
