Shipping
If you encounter the prompt ‘No shipping options were found for your country or region’ during checkout, please contact us at support@jmbricklayer.com.
1. Free shipping countries and regions:
The United States, Canada, Germany, the United Kingdom, Hong Kong, South Korea, Thailand, Taiwan, Japan, Vietnam, and Malaysia.
The shipping method for these countries and regions will be determined by several factors. If our Amazon FBA warehouse(Generally called FBA warehouse) is available in your country or region, the package will be shipped from the local warehouse with fast delivery. For countries or regions without an FBA warehouse, or when products are out of stock in FBA warehouse, we will consider standard-speed shipping from our central warehouse in China. Please contact us if you would like to know where your order will be dispatched. Due to factors such as holidays, customs, and weather that may impact international shipments, we appreciate your patience and understanding in the event of any delays.
2. Non-Free Shipping countires and regious
Will be shipped from China (For countries in Europe, the products may be shipped from the German Amazon warehouse, depending on the stock availability at the time), a tracking number and website will be provided for tracking information. Upon arrival in the destination country, there will be an additional tracking number from the local courier. However, the provided website allows you to track the package throughout the entire journey, without using a second website. It’s worth noting that when contacting the post office for package inquiries, refer to the second tracking number and the local courier.
In general, packages are typically delivered to customers with no problems. However, if you encounter the following situations and need to contact the local post office, please provide the second tracking number and mention the local carrier:
1.Delivery delays
2.Incorrect address
3.Failed delivery attempts
4.Package tracking issue
5.Damage or missing items
The following is the table of the estimated delivery time for your reference, but the actual delivery time may vary.
Packages Delivery Issues:
In general, we are not responsible for packages that cannot be delivered due to incomplete, incorrect, or missing destination information. However, providing a positive shopping experience for our customers is our goal, so please feel free to reach out to us for a satisfactory solution. Please ensure that the shipping details entered at checkout are accurate. In the event of a mistake, please notify us within 24 hours after payment is completed. However, if your order has already been shipped from our warehouse, we may not be able to make any changes.
We take great care to ensure that your package arrives in good condition. However, if your package is lost or damaged during shipment, please contact us immediately so we can initiate an investigation with the carrier. If the carrier confirms that the package was lost or damaged during shipment, we will offer a replacement or refund.
If a package is returned to the local post because the recipient fail to pick it up in time, we’re pleased to assist the customer in negotiating with the local post office to resolve any issues.
Please note that:
Any taxes or fees that may be levied by third parties, such as customs authorities in the destination country, will be borne by the customer. Generally, orders shipped from Amazon warehouses do not require any additional payments.
