Shipping Policy Update
Effective Date: November 21, 2024 (Trial Version)
(If you encounter the prompt ‘No shipping options were found for your country or region’ during checkout, please contact us at support@jmbricklayer.com)
The ongoing increase in international shipping costs has significantly reduced our profit margins, impacting our normal operations in research, production, sales, and after-sales service. Therefore, we have decided to eliminate free shipping policies for certain countries and to implement reasonable and affordable shipping fees.
Key Adjustments:
1. Countries with Eliminated Free Shipping and Introduced Weight-Based Shipping Fees:
Free shipping has been canceled for the following countries, which will now incur a small shipping fee based on weight: France, Italy, Spain, the Netherlands, Austria, Belgium, Bulgaria, Switzerland, the Czech Republic, Denmark, Estonia, Finland, Greece, Croatia, Hungary, Ireland, Lithuania, Luxembourg, Latvia, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, and Singapore.
2. Countries with Partial Weight-Based Shipping Fees:
Shipping fees based on weight will apply to: Mexico, Brazil, New Zealand, the Philippines, the UAE, Israel, Jordan, Oman, Qatar, Saudi Arabia, Turkey, and Australia.
3. Countries and Regions with Fixed-Rate Shipping Fees:
We now offer transportation with fixed fees to the following countries and regions: Puerto Rico, remote areas of the United States, Malta, Chile, Colombia, Peru, India, Bahrain, Cyprus, Kenya, Morocco, Nigeria, Rwanda, Tanzania, Uganda, South Africa, and the British and U.S. Virgin Islands.
4. Countries and Regions with Free Shipping:
Free shipping will still be available to: the United States, Canada, Germany, the United Kingdom, Hong Kong, South Korea, Thailand, Taiwan, Japan, Vietnam, and Malaysia. Generally, countries where we have established local warehouses, such as the United States, the United Kingdom, Germany, and Canada, are eligible for free shipping.
How to Select a Warehouse：
Currently, there are two methods for selecting warehouses, and we are working towards streamlining the process for better clarity.
1. Standard Products (No Variation Selection Required):
Simply click on “Add To Cart” and proceed to checkout. The system will automatically calculate the corresponding shipping fee based on your shipping address.
2. Products Requiring Variation Selection:
Ship From US: Only for shipping within the United States; please do not select for non-U.S. shipping addresses.
Ship From UK: Only for shipping within the United Kingdom; please do not select for non-U.K. shipping addresses.
Ship From CA: Only for shipping within Canada; please do not select for non-Canadian shipping addresses.
Ship From EU: For shipping from Germany to other European countries; please do not select for non-European shipping addresses.
Ship To Worldwide: Available for any country and region’s selection.
Processing Time + Shipping Time:
Delivery Time = Processing Time + Shipping Time
Before shipping, we must prepare your products, conduct strict quality control tests, and carefully package items. The time required to prepare for shipping is separate from the delivery time. We appreciate your understanding in this matter.
1. Order Processing Time:
- For countries with local warehouses, processing typically takes 1-3 business days.
- For countries without warehouses, items will be shipped from our warehouse in China, usually requiring 3-5 business days.
- Shipping times may vary due to merchandise availability. Orders are not shipped on weekends or holidays.
2. Shipping Time:
Please refer to the estimated delivery time chart for your reference. Actual delivery times may be affected by peak sales seasons, local weather, or other events.
| Destination | Warehouse | Shipping Time |
| US | US Warehouse | 3-5 Business Day |
| CA | CA Warehouse | 4-6 Business Day |
| EU | DE Warehouse | 4-8 Business Day |
| UK | UK Warehouse | 4-8 Business Day |
| Worldwide | CN Warehouse | 3-15 Business Day |
Frequently Asked Questions:
Due to the large size and weight of our building block products, we usually package several items separately. Therefore, if you order multiple items, you may receive several packages. (As a result, we cannot offer free shipping for multiple purchases.) Please be patient while waiting for all packages. If you are concerned about missing items, feel free to contact us for inquiries.
International shipping costs vary depending on the country or region we are shipping to you can view the exact shipping cost details on the checkout page.
Any taxes or fees levied by third parties, such as customs authorities in the destination country, will be the customer’s responsibility. Generally, orders shipped from Amazon warehouses do not require any additional payments.
Please provide us with the most current, accurate, and detailed shipping information, along with your shipping phone number. Your cooperation is greatly appreciated. If a package cannot be signed for or delivered, all packages will be held for pickup.
Your package can be tracked online. Once your order is shipped, we will send you a confirmation email containing your tracking number and a link. The tracking number will be active within 48 hours after you receive the email. You may also log in to your account to track your order or contact our customer support team for assistance.
We sincerely recommend that you add us to your email contacts to ensure you receive order confirmation information from us. If you do not receive a response within three days, please remember to check your spam/junk folder. If you have any questions regarding your order shipment, please feel free to contact us.
If you discover that there is an issue with your item or that you received an incorrect item, please inform our customer service team immediately. Please provide as much detail about the order and the issue (such as photos) as possible, and we will find a suitable resolution for you.
Sometimes, due to different arrival times for products, we may not send all items in your order simultaneously, resulting in separate deliveries. We will notify you by email if your items are shipped separately. Therefore, please check your inbox first, and if you have any questions, feel free to contact us. inform our customer service team immediately. Please provide as much detail about the order and the issue (such as photos) as possible, and we will find a suitable resolution for you.
For members: Log in to “My account” -> “My order.”
For guest mode orders: Check your inbox for the shipping notification email.
Generally, we are not responsible for undeliverable packages due to incomplete, incorrect, or missing destination information. However, our goal is to provide a positive shopping experience for customers; thus, please feel free to contact us for a satisfactory resolution.
Ensure that the shipping details you enter at checkout are accurate. If there is an error, please notify us within 24 hours after the payment is completed. However, if your order has already shipped from our warehouse, we may not be able to make any changes.
We will be responsible for any delivery failure caused by other reasons not related to the customer.
We take great care to ensure your package arrives in perfect condition. If your package is lost or damaged during transit, please contact us immediately so we can investigate with the carrier. If the carrier confirms that the package was lost or damaged in transit, we will provide a replacement or refund.
If a package is returned by the local post office due to the recipient’s failure to pick it up in a timely manner, we are happy to assist the customer in negotiating any issues with the local post office.
